Last Updated: May 2, 2026

Welcome to Pipeo Prime.
Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, contact us, or purchase our IPTV service.

By using our website or service, you agree to this Privacy Policy.

1. Information We Collect

When you visit or use Pipeo Prime, we may collect basic information such as:

• Your name
• Email address
• Phone number or WhatsApp number
• Billing or payment details
• Order details
• Device or app information needed for setup
• Messages you send to our support team

We may also collect basic website data such as page visits, clicks, browser type, device type, and general location information to help us improve our website and service.

2. How We Use Your Information

We use your information to:

• Process your order
• Activate your IPTV subscription
• Provide setup support
• Contact you about your purchase
• Help with technical issues
• Improve our website and customer experience
• Send important service updates
• Prevent fraud or misuse of our service

We only use your information for business and support purposes related to Pipeo Prime.

3. Payments and Security

Payment information may be handled by secure third-party payment providers.
We do not sell your payment details or use them for unrelated purposes.

We take reasonable steps to protect customer information and keep it secure. Good privacy practices include knowing what information is collected, who can access it, and how it is protected.

4. Cookies and Tracking

Our website may use cookies, pixels, or similar tools to improve your browsing experience, understand website performance, and help us show relevant ads.

These tools may help us understand:

• Which pages visitors view
• Which buttons visitors click
• How visitors interact with our website
• How our ads perform

You can control or disable cookies through your browser settings.

5. Advertising and Meta/Facebook Ads

We may use advertising platforms such as Facebook, Instagram, or other online ad networks to promote Pipeo Prime.

These platforms may use cookies or tracking tools to measure ad performance and show relevant ads. We do not share private customer messages, payment details, or sensitive personal information for advertising purposes.

Meta’s advertising policies also prohibit ads that share private information or make inappropriate personal-attribute claims about users.

6. Customer Support

If you contact us by email, WhatsApp, or website form, we may use your information to reply, help with setup, solve technical problems, or answer questions about your subscription.

You can contact us at:

Email: contact@pipeoprime.support
WhatsApp: +1 (951) 326-5479

7. Refunds and Cancellations

Pipeo Prime offers a 14-Day Money-Back Guarantee.

You may request a refund within 14 days of your purchase if the service does not work as expected and our support team cannot help resolve the issue.

You can also cancel anytime.
Canceling stops future renewals or future service continuation, depending on your plan type.

To request a refund or cancellation, contact us at:

contact@pipeoprime.support
or WhatsApp: +1 (518) 898-8053

8. Sharing Your Information

We do not sell your personal information.

We may share limited information only when needed to:

• Process payments
• Provide customer support
• Deliver the service
• Prevent fraud
• Follow legal requirements
• Improve website or advertising performance

Any third-party service we use is expected to handle information securely and only for the purpose required.

9. Data Retention

We keep customer information only as long as needed to provide service, handle support, process refunds, prevent fraud, or meet business and legal requirements.

When information is no longer needed, we may delete or safely store it.

10. Your Privacy Choices

You may contact us to:

• Ask what information we have about you
• Request correction of your information
• Request deletion of your information
• Ask us to stop contacting you for promotional purposes

To make a privacy request, email us at:

contact@pipeoprime.support

11. Children’s Privacy

Pipeo Prime is not intended for children under 13.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review and remove it if necessary.

12. Service Availability

Pipeo Prime provides IPTV subscription access and support. Service performance may depend on your internet speed, device, application, and network quality.

We may update, improve, or adjust our service from time to time to provide a better customer experience.

13. Updates to This Privacy Policy

We may update this Privacy Policy when needed.
Any changes will be posted on this page with a new “Last Updated” date.

We recommend checking this page from time to time.

14. Contact Us

For privacy questions, support, refunds, or cancellation requests, contact us:

Pipeo Prime
Email: contact@pipeoprime.support
WhatsApp: +1 (518) 898-8053