Last Updated: May 2, 2026

At Pipeo Prime, we want every customer to feel confident before and after purchase. This Refund Policy explains how refunds work, when you can request one, and how we review refund requests.

By purchasing from Pipeo Prime, you agree to this Refund Policy.

1. 14-Day Money-Back Guarantee

Pipeo Prime offers a 14-Day Money-Back Guarantee.

You may request a refund within 14 days of your purchase if the service does not work as expected and our support team is unable to help resolve the issue.

2. Before Requesting a Refund

Most streaming problems can be fixed with simple setup support.

Before a refund is approved, we may ask you to let our support team help with:

• App setup
• Login issues
• Device compatibility
• Playlist setup
• Buffering or freezing checks
• Internet or VPN-related issues
• Connection setup

We do this to make sure the problem is not caused by incorrect setup, unsupported apps, slow internet, or device issues.

3. When Refunds May Be Approved

A refund may be approved if:

• You request it within 14 days of purchase
• The service does not work properly after support assistance
• We are unable to activate or deliver your subscription
• The issue is related to the service and cannot be resolved by our team

Each refund request is reviewed fairly.

4. When Refunds May Not Be Approved

Refunds may not be approved if:

• The request is made after 14 days
• The customer refuses setup support
• The service works, but the customer changes their mind after using it
• The issue is caused by poor internet, unsupported devices, or third-party apps
• Login details were shared, abused, or misused
• The customer used more connections than included in the plan
• The customer entered incorrect contact information and did not respond to support
• The account was suspended due to abuse, fraud, chargeback activity, or violation of our Terms of Service

5. Cancel Anytime

You can cancel anytime.

Cancellation means you do not want to continue the service or renew again.
Canceling does not automatically mean a refund unless your request qualifies under our 14-Day Money-Back Guarantee.

6. How to Request a Refund

To request a refund, contact us with your order details:

Email: contact@pipeoprime.support
WhatsApp: +1 (951) 326-5479

Please include:

• Your name
• Email used for the order
• Order date
• Plan purchased
• A short explanation of the issue

7. Refund Processing Time

Once your refund is approved, we will process it through the original payment method when possible.

Refund processing times may depend on your bank, card provider, or payment processor. In many cases, refunds can take several business days to appear on your statement.

8. Chargebacks and Disputes

If you have an issue with your order, please contact us first.
We are happy to help with setup, service problems, cancellations, and refund requests.

Opening a payment dispute or chargeback before contacting support may delay the review process.

9. Contact Us

For refund requests, cancellations, or support, contact us:

Pipeo Prime
Email: contact@pipeoprime.support
WhatsApp: +1 (518) 898-8053